Cherell Gunn

Dallas, TX 75287

cherellgunn@ymail.com - 2624178096

I'm great when it comes to working with a group of people or alone. But I do have to say I work best alone

with minimum supervision. My most recent work I've been doing has been in a call center environment. I

enjoy interacting with people. I also have previous customer service experience, thanks to the retail stores I've

worked that gave me the skills I possess today. Although I'm still young and have much more to work on when

it comes to working with people. I'd love a job working with/at a company that strives and lives on "Making

people happy & fulfilling others needs" If given the opportunity I will not let you as the employer down.

Willing to relocate to: Dallas, TX - Irving, TX - Carrollton, TX

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

ADT Security Services - Irving, TX - August 2016 to Present

Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer

with questions and issues.

•Provides answers to customers by identifying problems; researching answers; guiding customer through

corrective steps

•Schedule a technician when necessary when over the phone troubleshooting cannot be resolved.

•Duties also include responding to 3rd party callbacks, assisting customer with inquiries on alarm handling,

updating of account information and clarification of alarm handling instructions.

•Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service

is required.

•Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s

equipment needs.

•Receives customer inbound phone calls for false alarm call backs, placing alarm on test, responding person

call back, AHJ information requests.

•Provide alarm history, update information as appropriate.

•Provides quality service to increase customer satisfaction.

•Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT

quality standards.

•Monitors and dispatches on alarms as instructed based on business needs.

Call Center Representative/Data Entry

Monitronics Security - Farmers Branch, TX - November 2015 to August 2016

Responsibilities

We take inbound calls from authorized dealers and assist them with inputing data into our systems then

activating customers security systems.

-Type 30 wpm

-Data Entry

Skills Used

-Communication skills

-Multitasking skills

-Accurately inputting customers info in system

-Maintaining calls under 7 minutes or less

-Utilizing 2 desktops and navigating through the 9 different systems/programs to perform job

-Successfully meeting specific metrics/goals in a performance-driven role

Work At Home/ Technical Support Expert

Telvista - Dallas, TX - July 2013 to November 2015

Responsibilities

- Ability to troubleshoot and resolve customer issues

- Ability to utilize on-line resources to solve issues

- Ability to engage with customers while solving problems

- Ability to type 35 wpm

- Ability to multitask

-Successfully meeting specific metrics/goals in a performance-driven role

•After working there for about 9 months I was provided the opportunity to work from home with minimum to

no supervision.

Cashier/Customer Service

The Home Depot - Dallas, TX - February 2013 to June 2013

Responsibilities

-Operated the cash register.

-Interacted with customers in a respectful manner.

Accomplishments

I earned a Homer Award by going to Oklahoma and helping out during the hurricane that impacted the city.

Skills Used

Great communication skills.

Cashier

Campisi's - Dallas, TX - August 2012 to December 2012

-Makes pizzas

-Operates cash register

-Makes sure the restaurant is tidy, sanitized and clean.

-Interact with customers in a respectful manner.

Resident Assistant/ 3rd Shift Supervisor

Harmony of Racine - Racine, WI - July 2011 to August 2012

-Ensure the safety of the residents.

-Ensured safe transportation and ambulation.

-Provide them with 3 meals daily.

-Prepared meals daily.

-Assists them with there daily needs.

-Assured the residents room was kept sanitized tidy.

-Cleaned behind them.

-Did residents laundry.

-Made sure residents had meds at scheduled times.

-Housekeeping

Assembler

Andis Company - Racine, WI - June 2012 to July 2012

-Received parts from different areas of the company.

-Pick, pack, receive and restock product.

-Manage stock and inventory control.

-Ensure order accuracy.

Deli Clerk

Sentry's Food - Racine, WI - September 2011 to January 2012

-Prepared food for customers

-Selected and sliced products per customers specifications

-Cleaning and sanitation of working area and cutting tools

-Properly labeled, dated, and verified expiration or product

Sales Associate

JcPenney - Racine, WI - September 2009 to August 2010

-Provided customer service in self-service store.

-Answered questions from and provided information to customers about merchandise for sale.

-Arranged stock on shelves and racks in sales area.

-Kept merchandise in order.

-Operated cash register.

EDUCATION

High School Diploma in General Studies

Paul Simon Chicago Job Corps - Chicago, IL

2010 to 2011

SKILLS

Microsoft Office (1 year), Aspect (4 years), Customer Service (7 years), Data Entry (2 years), Kronos (2

years), Sales (Less than 1 year), Typing (3 years)